Our Why, Our Way

Our Mission

We strive to rise above and be the best in every aspect of our business.

1-Tom-Plumber is a full-service plumbing, drain cleaning, and water damage restoration company. Our commitment to meeting the immediate needs of our commercial and residential customers is central to our operations. We are available 24/7/365.

By fostering a culture of trust, responsibility, and high standards, we aim to be a reliable resource, never compromising on quality or safety. We are dedicated to excellence in all that we do.

Our Cause

Prioritizing women’s safety is a primary value we all share.

The majority of our customers are women, in both commercial and residential settings. Alongside providing fast-response and high-quality work, we prioritize ensuring that our clients feel safe and comfortable whenever one of our employees, especially our plumbers and drain specialists, enter their home or workplace.

Every 1-Tom-Plumber technician is exceptionally clean, courteous, and well-trained to treat you with dignity and respect. Our commitment is to not only help you feel safe but to actively maintain your safety to the best of our ability. Our training is founded on the principle of honestly helping people feel secure.

Our Values

Clean

Exceed Customer Expectations

Outstanding Customer Service

Urgent

Strive To Be Better

Team Players

Professional

Customer Testimonials

Adam and Jacob came and helped at our new house today and they did such an amazing job! They were kind and hardworking and very careful. They had to maneuver a big heavy water tank...

Joey Tate

Today was the third time we used 1-Tom-Plumber. All three have been quality service. We received a phone call four hours earlier than expected because the serviceman was finishing another job nearby. This was great...

Sharon Evans

10/10 best service I’ve ever had. Especially last minute on a holiday weekend. Came sooner than estimated time. Super friendly. Super easy to talk to. Explained everything. Made sure it was perfect. Highly recommend and...

Katelyn Bailey

Brand Story

2024

By fostering a culture of trust, responsibility, and high standards, we aim to be a reliable resource, never compromising on quality or safety. We are dedicated to excellence in all that we do.

2021

Began to extend the reach of 1-Tom-Plumber’s services across the United States.

2018

1-Tom-Plumber was established with the opening of its first location in Milford, a suburb of Cincinnati, OH.

1861

Thomas “Tom” Crapper made significant contributions to the plumbing industry, including the world’s first bath, toilet, and sink showroom. He held three patents for toilet improvements and invented the manhole cover. His dedication to modernization, detail, and sanitation inspired us to honor his legacy of quality and innovation by using his name.

Meet The Team

Rocky Hensley

Owner

Rocky Hensley is a distinguished serial entrepreneur renowned for his extensive experience and innovative approach to business. He launched his entrepreneurial journey at the young age of 23. Since 1990, Rocky has founded and sold 11 businesses. He has demonstrated…

Kameron Hensley

In 2018, Kameron co-founded 1-Tom-Plumber in Cincinnati. Leveraging his family-business background, Kameron recognized the high demand and profitability of water damage restoration services, which typically have a margin of about 80 percent. He strategically created a plumbing company designed to…

Angie Honeycutt

Angie Honeycutt has a distinguished background characterized by her dedication to start-ups and extensive experience in the banking sector. As the first employee of 1-Tom-Plumber, Angie's passion for new ventures played a pivotal role in the company's early development and…