Our Why, Our Way

Women safety

Prioritizing women’s safety is a primary value we all share.

Our Mission

We strive to rise above and be the best in every aspect of our business.

1-Tom-Plumber is a full-service plumbing, drain cleaning, and water damage company. Our dedication to fulfill the immediate needs of our customers, both commercial and residential, is at the heart of how we operate. We are available all day, every day (24/7/365). 

By fostering a culture of trust, responsibility, and high expectations, we will be a dependable resource while never compromising on quality or safety. We are committed to excellence in all that we do. 

Our Cause

The majority of our customers are women, whether in a commercial or residential environment. In addition to providing a fast-response and quality work, we train and focus on making sure that our female clients feel safe and comfortable whenever one of our employees, especially our plumbers and drain specialists, walk into their home or work space.

Every 1-Tom-Plumber technician will be exceptionally clean, courteous and well-trained from the top down to treat you with dignity and respect. We not only want you to feel safe, but when we’re around, we promise to keep you safe to the best of our ability. Our training begins and ends with honestly helping people feel safe.

Customer Testimonials

I am so thankful for this amazing company with the most amazing staff!! Reliable, spectacular work going above and beyond is an understatement!! Thank you 1 Tom Plumber!! Gabrielle is God sent💯

Nicole Smith

Virginia

Recently used 1-Tom Plumbing out of Hampton Rds Virginia for some emergency work this past Saturday. They arrived within the 2 hour window they gave which was awesome. I feel like the price I paid...

Marcey Ricucci

Hampton Rds., Virginia

My shower valve broke and I couldn’t turn my water off. Eric got here in record time, had all the materials needed and fixed my problems! Highly recommend for fast, efficient services!

April Aversa

Richmond

Excellent Service and really knowledgeable. Jason W helped us solve an issue we’ve had for months. We’ve seen multiple plumbers from other companies and not a single one was able to solve our problem, except...

Alex Jones

Richmond

Eric was fantastic. He quickly solved my busted pipe and alleviated any further water damage to my house. His expertise was phenomenal and I would highly recommend him to another person in need of plumbing...

Thomas McFadden

Richmond

Who We Are

Getting a Richmond plumber to show up immediately is next to impossible – especially on nights and holidays. So we solved the problem ourselves by bringing a completely new way of doing plumbing to Richmond, VA. Our emergency plumbing service operates like a water damage restoration company – we’re available immediately, every hour of every day. We respect our customers enough to make honesty, urgency, and up-front pricing the norm, not the exception. Our customers have responded by making us the highest-rated plumber on Google Reviews. 

Owner

Meet The Team

Jamie

Jamie

Owner

Jamie is the Owner of 1 Tom Plumber in Richmond and Virginia Beach, as well as Restoration 1 of East Richmond and Newport News. With over 20 years in the construction industry as a General Contractor, Jamie holds both a Class A Contractor’s license and a Master Plumber license. Notably, he managed the renovation of the Richmond Coliseum’s bathrooms to meet ADA compliance standards in 2014. Jamie values teamwork and enjoys traveling. His favorite quote is, “Teamwork makes the dream work.”

Joan

Joan

Customer Service Representative

Joan is our Customer Service Representative and Dispatcher with 3.5 years of experience in the dispatch industry. She has developed a solid understanding of plumbing, especially related to drains, through her role. Joan finds fulfillment in learning from technicians to better assist customers. Outside of work, she enjoys spending time outdoors, fishing, and reading. Serving others, whether coworkers or customers, is her passion.

Gabrielle

Gabrielle

Customer Service Manager

Gabrielle is the Customer Service Manager at 1 Tom Plumber. She holds a degree in Administration of Justice and transitioned from a career in corrections and emergency telecommunication to focus on customer service. Gabrielle is dedicated to ensuring customer satisfaction and overseeing vendor opportunities. Aside from 1 Tom Plumber, Gabrielle enjoys teaching CPR classes, spending time with her child, and worshiping the Lord. Her favorite quote is, “You cannot improve what you do not measure.”

Dewey

Dewey

Business to Business Sales Specialist

Dewey serves as our Business to Business Sales Specialist. A 2017 graduate from Old Dominion University with a degree in Interdisciplinary Studies, Dewey has a knack for building relationships and fostering positive connections. He has made significant strides, including partnerships with the Richmond Flying Squirrels and participation in the NAA's Apartmentalize Convention. In his networking groups, he's known as "Richmond's Favorite Sh*t talker." Dewey thrives on creativity and fun at work. Outside the office, he enjoys lacrosse, bowling, and supporting the Washington Capitals. Dewey's favorite quote is, “Boy I sure love winning. F-ing hate losing more.” - Shoresy

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