Our Why, Our Way

Commitment to Women’s Safety

Our Mission

We are dedicated to surpassing expectations and excelling in every facet of our business. As a comprehensive plumbing, drain cleaning, and water damage restoration company, 1-Tom-Plumber is committed to addressing the immediate needs of both commercial and residential customers. Our services are available around the clock, 24 hours a day, 7 days a week, 365 days a year.

By cultivating a culture rooted in trust, responsibility, and high standards, we aim to be your reliable partner without ever compromising on quality or safety. Our unwavering commitment to excellence ensures that every job is performed to the highest standards.

We proudly serve a wide range of communities across NW Chicago, including Barrington, Buffalo Grove, Crystal Lake, Lake in the Hills, Mundelein, and Round Lake. Our services extend to McHenry County, Lake County, Cook County, and Kane County, ensuring that quality plumbing solutions are accessible to many.

Our Cause

Women make up the majority of our customer base, whether in commercial settings or residential homes. Understanding the unique needs of our female clients, we prioritize not only prompt and high-quality service but also the creation of a safe and comfortable environment whenever our technicians—especially our plumbers and drain specialists—enter their spaces.

Every technician at 1-Tom-Plumber is meticulously trained to be clean, courteous, and respectful. From the moment they arrive, our team members are dedicated to treating you with the utmost dignity and respect.

We strive to ensure that you feel secure and at ease, promising to maintain your safety to the best of our abilities. Our comprehensive training programs emphasize honesty and integrity, ensuring that our commitment to your safety is evident in every interaction.

Customer Testimonials

10/10 best service I’ve ever had. Especially last minute on a holiday weekend. Came sooner than estimated time. Super friendly. Super easy to talk to. Explained everything. Made sure it was perfect. Highly recommend and...

Katelyn Bailey

Today was the third time we used 1-Tom-Plumber. All three have been quality service. We received a phone call four hours earlier than expected because the serviceman was finishing another job nearby. This was great...

Sharon Evans

Adam and Jacob came and helped at our new house today and they did such an amazing job! They were kind and hardworking and very careful. They had to maneuver a big heavy water tank...

Joey Tate

Who We Are

Getting a plumber to show up immediately is next to impossible – especially on days, nights and holidays. So we’re solving the problem ourselves by bringing a completely new way of doing plumbing to NW Chicago and surrounding communities. Our emergency plumbing service operates like a water damage restoration company – we’re available immediately, every hour of every day! We respect our customers enough to make honesty, urgency, and up-front pricing the norm, not the exception. Our goal is to be nothing less than the highest-rated Northwest Chicago plumber for our reliability, urgency, expertise, and customer service.

Meet The Team

Marisela

At 1-Tom-Plumber of NW-Chicago, Mari excels in coordinating daily operations, managing schedules, and ensuring smooth communication between clients and the field team. Her expertise in logistics ensures that resources are allocated efficiently, while her exceptional customer service skills guarantee a positive experience for every client. Mari’s dedication to operational excellence and her proactive problem-solving approach make her a vital asset to the company.

Moises Pacheco

Manager

Moises has a passion to serve. As the owner of a successful emergency water damage restoration company, he strives to bring the same response and customer service to the plumbing world. His goal is complete respect to our customers by providing honesty, urgency, and up-front pricing and making this the norm, not the exception. He wants to be nothing less than the highest-rated Northwest Chicago plumber for our reliability, urgency, expertise, and customer service. When he's not working, he enjoys watching his favorite sports teams Real Madrid, Chicago Bulls, Chicago Bears, Chicago Cubs, and the Chicago Blackhawks. You'll also catch him at many concerts since he is an avid music aficionado.