Are your plumbers licensed and insured?

Yes, 1-Tom-Plumber is licensed and our plumbers are fully insured and trained to handle residential and commercial plumbing services safely and professionally, leaving you with a peace of mind that you can fully trust in our services.

How long does it take you to get here?

Response times vary by location and demand, but we aim to dispatch a licensed plumber to you within an hour of booking your appointment, especially for emergency plumbing calls.

Do you offer emergency plumbing services?

Yes, we offer emergency plumbing services for urgent issues like burst pipes, overflowing toilets, sewer backups, and major leaks. 1-Tom-Plumber Hickory understands that plumbing emergencies can happen at any time. That’s why we provide emergency services 24/7/365. Call us any time, any day, and our live dispatchers will take care of you.

How much do plumbing services usually cost and are estimates provided?

1-Tom-Plumber Hickory provides menu-based pricing to all services. After an inspection, we provide clear pricing before any work begins. We do obtain a dispatch fee to come out to assess the issue, but if you do decide to complete the work with us, we waive that fee so you only pay for the service that is performed.

Locally-Trusted Water Damage Restoration in Hickory

Sump Pumps & Flooded Basements

Basement flooding from a sump pump failure can cause tremendous damage to your property and possessions. And they often go unnoticed until the basement has been flooded. The problem can occur in many ways, some of which include:

incorrectly installed sump pump or drain
improperly sized sump pump for your needs loss of power with no battery backup
clogged or collapsed drain tiles
clogging or jammed switches
frozen discharge lines

Our plumbers will arrive and identify the problem quickly. We have the capability to not only repair or replace your sump pump, but we also handle dry-out and restoration of your basement.

You’ll gain confidence in a sump pump that won’t fail or be overwhelmed because it has been properly repaired or replaced correctly.

Most important, you’ll enjoy a basement that is left in better condition than how you had it.

For more information, read: “How to Tell if Your Sump Pump is Working.“

Clogged Drains & Backups

A mainline is the sewer line (or main sewage pipe) between your house and the street. All sewage/waste from your home gets eliminated through this line.

For example, after waste is placed into a toilet, it is flushed. The waste is then pushed through the mainline into the public sewer system. Some examples of what clogs a mainline include:

Toilet paper, baby wipes, napkins
Broken or collapsed sewer lines
Tree roots

Typically, a backup will occur at the line’s lowest point, such as a basement floor drain or basement bathroom. These out-of-sight fixtures are why most backups aren’t usually noticed until it’s too late.

By the time you do see the problem, it’s because the basement has already begun flooding. A potentially lasting problem, the real threat of mold and disease, extends to your property and possessions. These need to be remediated.

The immediate attention of a plumber is required to stop the damage as quickly as possible. In a drain backup situation, everything affected by the sewage (walls, furniture, etc.) will need to be removed and sanitized, and materials replaced.

For more information, read: “3 Common Causes of Drain Backups.”

Burst Pipes & Water Pipe Leaks

The water damage caused by a burst pipe can be enormous and costly. You’ll need a plumber to stop the damage in its tracks so repair, replacement, and restoration can begin.

To prevent pipes from bursting in the future, it’s good to know some of the most common reasons for why it happens:

Frozen water pipes
Tree roots in water pipes
Corrosion in older water pipes
Water pipe bursts from shifting ground
Water pressure is too high
Clogged water pipes
Broken water pipe seals
Damaged water pipe joints
Incorrectly layed water pipes

Our immediate-reponse team will arrive on the scene, identify the issue, and prevent further damage from your burst water pipe.

We know how to fix the damage caused by a burst or leaking pipe, including restoration of your property. We pride ourselves on the property being made better than it was before.

For more information, read: “How to Make Your Pipes Last Longer.”

Overflowing Toilets

There are two things you never want to have happen to your toilets at the same time.

You don’t want (1) a clogged toilet drain that is (2) continuously running. It’s a recipe for disaster. If left unchecked, it will lead to expensive water and flood damages.

The good news is that you can easily fix a running toilet. Often, a clogged drain can also be fixed easily.

If you’re unsure, or an overflowing toilet has already occurred, the best advice is to call your plumber immediately.

The combination of both issues has the potential of severely damaging your home or business and costing you hundreds or even thousands of dollars in restoration.

Rest assured, we know how to handle that too.

For more information, read: “Toilet is the Leading Cause of Water Damage”, “Easy Way to Fix an Intermittently Running Toilet”, and “Toilet Troubleshooting…“.