FAQ

We use professional methods such as drain cabling (snaking) and high-pressure hydro jetting to remove blockages, clear buildup, and restore proper drainage without damaging pipes.

Water damage is often caused by burst pipes, leaking water heaters, overflowing toilets, appliance failures, sewer backups, or flooding from storms or heavy rain.

Yes, we offer emergency plumbing services for urgent issues like burst pipes, overflowing toilets, sewer backups, and major leaks. 1-Tom-Plumber Hickory understands that plumbing emergencies can happen at any time. That’s why we provide emergency services 24/7/365. Call us any time, any day, and our live dispatchers will take care of you.

Yes, 1-Tom-Plumber is licensed and our plumbers are fully insured and trained to handle residential and commercial plumbing services safely and professionally, leaving you with a peace of mind that you can fully trust in our services.

Slow drains, recurring clogs, gurgling sounds, foul odors, or water backing up in sinks, tubs, or toilets are signs that professional drain cleaning is needed.

Common signs include frequent drain clogs, sewage backups, foul odors, slow drains throughout the property, soggy patches in the yard, or unusually green grass near the sewer line.

Yes, we repair and replace faucets, toilets, shower heads, and related fixtures to stop leaks, improve water flow, and upgrade your plumbing setup.

We provide a full range of plumbing services, including drain cleaning, pipe repairs, excavation, water damage restoration, and emergency plumbing for homes and businesses. Click here for a full list of services that we provide.

1-Tom-Plumber Hickory provides menu-based pricing to all services. After an inspection, we provide clear pricing before any work begins. We do obtain a dispatch fee to come out to assess the issue, but if you do decide to complete the work with us, we waive that fee so you only pay for the service that is performed.

We use sewer camera inspections to locate blockages, cracks, root intrusion, or collapsed sections, allowing us to recommend the most effective repair approach.

You can call our Hickory office on 1-828-202-1385 or by filling out the Schedule Appointment form online. Our team is available 24/7 to review your request, confirm your details, and arrange a service time that fits your schedule.

We pride ourselves on being there for you when you need us most. If it’s an emergency to you, it’s an emergency to us, meaning we can be there whenever you need us.

Response times vary by location and demand, but we aim to dispatch a licensed plumber to you within an hour of booking your appointment, especially for emergency plumbing calls.

We use high-resolution sewer cameras to inspect sewer lines, pinpoint clogs or breaks, and then perform repairs like hydro-jetting, cabling, or pipe replacement to restore full function.

Drain clogs are commonly caused by grease buildup, food waste, soap residue, hair, paper products, and tree roots in sewer lines. Over time, these materials restrict water flow and lead to backups.

Water damage restoration should begin ideally within 24 hours to prevent structural damage, mold growth, and long-term issues with walls, floors, and belongings.

We’ll send you a text or give you a call to let you know we’re on our way along with an estimated time of arrival.