Our Why, Our Way

Prioritizing women’s safety is a primary value we all share.

Our Mission

We strive to rise above and be the best in every aspect of our business.

1-Tom-Plumber is a full-service plumbing, drain cleaning, and water damage company. Our dedication to fulfill the immediate needs of our customers, both commercial and residential, is at the heart of how we operate. We are available all day, every day (24/7/365). 

By fostering a culture of trust, responsibility, and high expectations, we will be a dependable resource while never compromising on quality or safety. We are committed to excellence in all that we do. 

Our Cause

The majority of our customers are women, whether in a commercial or residential environment. In addition to providing a fast-response and quality work, we train and focus on making sure that our female clients feel safe and comfortable whenever one of our employees, especially our plumbers and drain specialists, walk into their home or work space.

Every 1-Tom-Plumber technician will be exceptionally clean, courteous and well-trained from the top down to treat you with dignity and respect. We not only want you to feel safe, but when we’re around, we promise to keep you safe to the best of our ability. Our training begins and ends with honestly helping people feel safe.

Customer Testimonials

Carlos is the man!! Fixed my sink and my toilet at a fair price 10/10 would recommend.

Zachary Logan

Hickory

Marty was great! Came out quickly on a Saturday morning and fixed the water leak. He also found a leak on our washing machine. I highly recommend this company.

Sherry Lear-Park

Hickory

Adam and Lucas replaced a cracked frost proof bib that leaked when turned on. Very communicative and explained the process to a very inquisitive homeowner. They also gave advice for easy fixes that I could...

Ace C

Hickory

Who We Are

Getting a plumber to show up immediately is next to impossible – especially on days, nights and holidays. So we solved the problem ourselves by bringing a completely new way of doing plumbing to Hickory, NC and surrounding communities. Our emergency plumbing service operates like a water damage restoration company – we’re available immediately, every hour of every day! We respect our customers enough to make honesty, urgency, and up-front pricing the norm, not the exception. Our goal is to be nothing less than the highest-rated Hickory, NC plumber for our reliability, urgency, expertise, and customer service.

Owner

Meet The Team

Randy Williams

Randy Williams

Owner

Has been in the restoration business and service industry for 25 years.

Billy Haulenbeek

Billy Haulenbeek

General Manager

22 years in the trades service industry.

Heather Shinn

Heather Shinn

Dispatch/Office Manager

10 years of front office work in the medical field.

Evan Gragg

Evan Gragg

Sales

15 years in Sales

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